General

What are your customer service hours?

Customer service hours are from 9am-6pm EST Monday-Saturday. All questions are responded to with 24 hours.

Why should I sign up for emails?

With emails you are able to find out what's new as well as receive information about current and future promotions before anyone else. Subscribers are notified of new strands before they are announced anywhere else.

Before You Order

Do I have to measure myself to place an order?

Yes, you have to measure yourself in inches and choose your size from the drop down menu. If your waist measure in between inches please round up to the larger number. For example, if your waist measures at 40 1/4 inch you would order your strands at 41 inches. We do not charge extra for larger sizes. However, we will ask for verification if customers take advantage by doubling the inches. Please practice the honor system. 

Can I use my pants size for measurements?

No. We need the actual measurements of your waist in inches.  

Forms of Payment

Must I login to PayPal or have a PayPal account to make a purchase?

No, you do not need to login or to create an account with PayPal to make a purchase. 

What currency are your currency set in?

Our default currency is USD

Ordering

How do I know if my order has been placed?

You will receive an order confirmation notice to the email address you provided along with a receipt. Be sure to check your spam folder as well an order confirmation. Be sure to enter your correct email address any misspelling or incorrect emails can affect whether you receive an email confirmation.

I've just placed an order can I change it?

Not at this time. If you replaced an order and would like tp add an item, you will be have to place another order. Once you place a second order please send us a message to info@rbchronicles.com with your name and both order numbers and your orders will ship together. 

Shipping

How do I track my order?

Once your order is ready to be shipped, you will be given an USPS tracking number. You will then be able to track your order.

When can I expect my shipment to arrive?

Orders are generally processed and shipped within 7-10 business days after purchase. Your order will be shipped out using the shipping method chose at checkout.

For Domestic Orders

USPS First Class Mail: 3-5 Business days

USPS Priority Mail: 2-4 Business days

For International Orders

Coming Soon. At this time we do not currently ship outside of the US. Please check back for changes.

Where do we ship?

At this time we only ship within the US

I have not received my order even though the tracking says shipped or delivered. What do I do now?

Red Butterfly Chronicles is not responsible of missing or lost packages. Once the item has been shipped, it is not longer in our hands. You will need to contact USPS with the tracking number provided to gain more information. If your tracking says delivered you will need to contact USPS to file a claim. 

Do I need to sign for my packages?

No.

Do you ship to P.O. Box and APO addresses?

Yes.

Wrong address. What happens if I accidentally gave you the wrong shipping address?

We ship to the address provided. If you paid with PayPal and have a wrong shipping address on file with them, you will need to contact PayPal to make sure your address is updated with them before we can ship out to that address or it will be shipped out to the address provided within PayPal. We only ship to the address provided within PayPal. If you used another form of payment please email us your address change to: infor@rbchronicles.com.

Discounts and Promotions

Can I use more than one discount code on my order?

Only one discount code per purchase when available. 

What happens if I forget to use a discount code?

We are sorry to hear this, but once have placed your order we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.

Why won't my discount code work?

Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Please look at the terms and conditions of the discount code to make sure this offer is still valid. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.

Availability

The product I want is no longer available. What do I do?

Please keep checking back on our site and look out for our emails for any restock updates. Also check out our  Facebook (Red Butterfly Chronicles) and Instagram (redbutterflychronicles) pages.

Returns & Exchanges

What is your return policy for physical products?

ALL SALES ARE FINAL

What is your exchange policy for product orders?

We are unable to process exchanges at this time. If there is an issue with your order please email us with your order number and issue to: info@rbchronicles.com.

What happens if the item is not the color I was expecting?

We do our best to display items in unaltered natural light. Monitor display vs. in person color may vary slightly.